Return Policy
An item may be eligible for return within the applicable return window if it fulfills one or more of the following conditions:
- Was delivered in a physically damaged condition
- Has missing parts or accessories
- Is different from what was ordered
- Is different from its description
Item will be considered damaged only incase of inner product being broken and/ dented. Item will not be replaced if the box is not in mint condition.
In case the box fails to be in mint condition, orders placed with only Collector's shipping will be eligible for exchange.
All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you. Refer to instructions to return items against each category. We may reject the return pickup if the items are not returned according to the policy mentioned against each category.
Return request must be made within 10 days of delivery, post which the item can be exchanged/ returned.
Mystery minis & Paka Paka are non-refundable / exchangeable products.
In case of a chase edition received and one wants to exchange it with a regular edition, there will be a delivery fee applicable that will can be prepaid or paid during cash on delivery.
Sale / No Box products are non - refundable or non exchangeable products.
Products under the Holi sale are non refundable / exchangeable.
In case of a return, the payment will be reversed post we receive the said item, after a check of the product the money will be reversed within 7 - 10 business days.
Shipping Policy:
Standard Shipping - Said order will be delivered within 5 - 7 business days. Shipping contains regular packaging for the said product.
In case of standard shipping, the product will not eligible for exchanged / return if the box is not in mint condition.
Online Shipping - Said order will be delivered within 3 - 5 business days. Shipping contains regular packaging for the said product.
In case of standard shipping, the product will not eligible for exchanged / return if the box is not in mint condition.
Collector's shipping - Said order will be delivery within 3 - 5 business days.
Collector's shipping ensures that the package gets delivered to you in the perfect condition.
In case of any damage to the order, the product will be eligible for a return / exchange.
For any other query write to us on support@wizplex.com